Shipping, Returns & Exchanges
Your trust and satisfaction matter to us. At TheBlackPurple, we stand by the quality of our shapewear and want you to be completely happy with your purchase. Find our return, exchange and shipping details below.
A note on fit: Your shapewear may feel snug at first. It is designed to adapt to your unique figure over time.
Returns & Exchanges
How do I start a return?
Start by emailing info@theblackpurple.com with your invoice.
60-day money-back guarantee: If you are not completely happy with your purchase, you can return your item for a full refund within 60 days of purchase.
Can I wear my shapewear before returning it?
Yes. Try it on and wear it once or twice to see how it fits and feels. Returns are welcome within 60 days of purchase, as long as your garment is clean and hasn’t been worn regularly.
Need a different size or item?
Free size exchanges: You have 60 days to exchange your item for a different size, completely free.
Exchange for another item: Email us the details. We will help with the price adjustment and exchange process.
Received an incorrect or damaged item?
We are sorry about the mix-up or damage. Email info@theblackpurple.com within 14 days and include:
- Your invoice number.
- A photo of the incorrect or damaged item.
If we sent the wrong item, you do not need to send it back — keep it on us.
Shipping & Delivery
Is standard shipping free?
Yes. All orders include free standard shipping.
How long does delivery take?
Expected delivery is 3–5 business days. Expedited shipping is available for an additional fee.
Where will my order ship from?
Orders ship from the USA or Canada, depending on your address and product availability.
Do you ship internationally?
Yes. We ship to Canada and several European countries. International delivery times vary.
