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Shipping & Returns

SHIPPING & RETURNS at TheBlackPurple

 

❤️Your Trust & Satisfaction Is Our Priority ❤️

 

At TheBlackPurple, we stand by the quality of our products and want you to be 100% satisfied with your purchase. Please keep in mind that our shapewear may feel snug initially, but it's designed to adapt to your unique figure over time.

 

Return Policy:

  • 30-Day Money-Back Guarantee: Not completely in love with your purchase? No worries. You can return your item for a full refund within 30 days of purchase.
    • Initiate the return by emailing us at info@theblackpurple.com with your invoice.
    • We accept returns on items that are unused or tried on for size and fit. However, due to hygiene concerns, items worn extensively cannot be returned.
    • Customers who received free shipping should make their returns via USPS.
  • 60-Day Easy & Free Size Exchanges: Unsure about the size? You have 60 days to exchange it for a different size, absolutely free.
  • Exchanging for a Different Item? We've got you covered. Email us the details, and we'll assist with the price adjustment and the exchange process.
  • Received a Mistaken or Damaged Item? If we mistakenly sent you the wrong item or it arrived damaged, our apologies!
    • Email us at info@theblackpurple.com within 14 days with:
      • Your invoice number.
      • A photo of the incorrect or damaged item.
      • There's no need to send back the incorrect item - keep it on us!

 

Shipping Policy:

  • Free Standard Shipping: All U.S. orders enjoy free standard shipping via USPS.
  • Where We Ship From: Products are dispatched from either the USA or Canada, based on the recipient's address & product availability.
  • Delivery Timeline: Most orders reach their destination within 4-7 business days. For quicker delivery, expedited shipping options are available for an added fee.
  • International Shipping: We gladly cater to customers in Canada and several European countries, though delivery timelines can vary.

 

Thank you for choosing TheBlackPurple. We're here to ensure your shopping experience is smooth and satisfying!