Shipping & Returns
Our Return Policy
We want you to love your brand new Mass & Slim items. Please note that our shapewear may fit small at first, but it will soon adjust to your figure.
Returns are accepted for unused items, however, if the item is used or opened, due to the intimate nature of our products and our hygienic standards, The Black Purple does not accept returns on any of our products that have been opened/worn.
If The Black Purple has sent an incorrect size, an incorrect item, or damaged product, we will resend the correct item as it appears on the emailed invoice.
The customer is NOT required to send back the item they received.
If you have received an incorrect or damaged item, please email us at firstname.lastname@example.org within 14 days of receiving the product. In the email, please make sure to include the following:
- Your invoice number
- A picture of the incorrect/damaged product
Our Shipping Policy
Standard shipping is free for all orders in the United States (via USPS).
Products are shipped from the USA or Canada depending on the buyer's shipping address.
Please allow 4-7 business days for delivery. If you need your order to be expedited, you can select expedited shipping at an additional cost.
The Black Purple accepts orders from Canada and Europian countries. However, expected delivery varies based on shipping address.